Pillow Talk Cranbourne

first time in store. everything looks expensive, heaps of discounts available. customer service went above and beyond. too many nice things to buy! massive store u0026 fully stocked

I never leave feed back on these things, however after the exceptional customer service received from Nancy @ Cranbourne, she definitely deserves recognition. On my visit on Thursday, I left with a cushion, very unsure, if it was the exact colour needed. Nancy suggested I return with all the pillowcases etc. of what I had so we could build on these (saving me money). She made up different styles and I walked away with my 3 bedrooms finally finished. Thanks Nancy, your expertise u0026 friendly personality made my 2 visits a great experience…… a very happy customer here 😀👏🏻👏🏻

Fantastic store love the summer and Christmas range. The staff could not have been more helpful on Friday 27/10. Congratulations Pillow talk for supporting Canteen love my bandana for $5 that gave me a further discount in store. I will be back!

Unfortunately the store manager is very rude and has poor customer service skills. For some bizarre reason she still had my receipt attached to her counter from a few weeks ago from an exchange and accused me from moment I walked in of not being able to return items as they were purchased from a return prior, promptly waving the receipt in front of me. I explained it was from an additional purchase at another store recently and she spoke back to me saying she clearly remembered otherwise. When she looked up my account she soon realised I was wrong but certainly did not apologise. I felt extremely uncomfortable and will not be retuning when she is on shift and will shop at another location. When I was previously in store one of her co-workers admitted she is difficult to liaise with claiming she was nicer to deal with than her. I have never had such a retail experience which has certainly left a bad taste in my mouth.

Amazing customer service at their Cranbourne store. All the workers there are so polite and pleasant and eager to help/answer any questions. Special shout out to Sarah that workw at the store

The manager crystal gave me an incredibly rude experience after travelling over an hour to their store to collect items they did not have in stock. I was told over the phone I can get a discount for floor items but when I got there Crystal kept talking over me, was very rude as if it was my fault their staff messed up and had an overall bad attitude so much so I'm going to escalate this customer experience complaint. She told me she 'overheard' the phone call but why didn't she tell her staff that the item cannot be discounted and that there's none left in the warehouse and waste my time and money? I don't recommend.

Anika was extremely helpful and knowledgeable. Great service, I was able to test out quite a few pillows which was wonderful. Thank you, I found my perfect pillow at a great price.