Spotlight Cranbourne

Shaun from the Furniture Department is a very helpful Store Representative... I was looking for a Curtain that gone in clearance and sadly no more in stock , he helped me get another Brand in Stock almost identical to the one I was looking... He went Above and Beyond 5 mins ago to satisfy his Customer... Thank you Shaun

In response to a post earlier re: Fabric Dept, I can understand how someone can misunderstand what Staff are doing or how they interact with customers, if English isn’t your first comfortable language. Spotlight Cranbourne, I have found to have some outstanding wonderful customer service team members. The small size of the store does make it hard to display the increasing number of stock items in a easy to find way, like the shelving in the fabric department could be higher to help display the numerous bolts of fabric that often you have to lift up to see what fabric is underneath. But once you have collected the fabric you desire, the queue line is well signposted, often there is a queue but the service you receive once you are at the Service desk, is very special. The Staff, including Narelle, Pam, Mihaela, and Eileen are very experienced, competent ladies to ask about anything pertaining to this department. The reputation of these ladies is well known in craft circles as many people travel to go to this store for the service. I am regularly amazed when at a crafting group or standing in the line, talking with fellow customers and I hear stories of the outstanding customer service the staff have given. The only downside is the staff endure abuse from customers which shouldn’t happen but does.

Great lovely beautiful and peaceful ✌️ ❤️ place with beautiful community ❤️ 💕 God bless you all 🙏 amen

I'd like to say thank you to Zara who was working at the register on Sunday 15th of Oct 2023. who went out of her way to help us find a product we could not find. It saved us so much time to head to another store to find what we were looking for. Not many people go out of their way to help another. Great customer service. Spotlight Cranbourne, you're lucky to have such employee.

Would give it less if I could. Asked for help returning an item (perfect condition) to exchange it for the right item and was told no. Asked for manager and I believe I was entitled due to their return policies. Told they weren’t available. I then tried to call the store number (expecting management was probably hiding out the back) Store phone runs out with no message bank. Invest in staff training. You keep business by ensuring your stores are run correctly.

My favourite place to buy homeware and Manchester. Got heaps of deals going on. Grab a bargain in Manchester when they got deals. The quality is good too. Even the art and craft section is amazing. I would say one stop shop of everything and anything you can think of, for your house.

The whole store was absolutely trashed, so many safety hazards in each aisle. I looked around myself for ages to find sequins and when I asked where to find them I was told to just order them on ebay.

I went to buy some fabric and I was waiting on counter to pay. A lady (pam) was yelling I can't do 2 things at a time. I still didn't reply and another lady (MAHAILA) (I AM SORRY IF I SOELL WRONG) came over their and put my fabric on side without saying anything I was still quite. So 1st lady came to serve and ask who is next so I replied and she said I have to put the fabric on her side. How I can approach in their side when her workmate put the fabric on side without any communication with me. Still I was quite and waiting to finish. When she charged $7.5 /m to me I said it's 6.5/m Check the cardboard and she bang the things on counter and sadly doing things. She ruined my day I felt like I was unwanted there and not to go there again but I have to go there as its my nearest store. I had bad experiences before as well whenever I am buying fabrics but I ignored it. I hope these store staff will be trained well and store should have enough stock as well like other stores. Spotlight has to improve there costumer services.